Who are we

This site is operated by Dirt Works Bikes ltd. We are a limited company registered in England
whose registered office is; The Mill House, Court Farm Church Lane, Norton, Worcester,
England, WR5 2PS. Our company registration number is 11207954 and our VAT registration
number is 289066166.
You may contact us by telephone on 01684 212278 or by emailing us at info@dirtworks.co.uk or
writing to us at Dirt Works, 193 West Malvern Road, Malvern, Worcs, WR14 4BB. Notice of any
formal matter under our terms must be given in accordance with the Governing Law clause.

Returns Policy

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in
our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the
particular offending provision in our Returns Policy will be deemed inapplicable.
Returns (refunds and exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to
return or exchange an item bought online with a valid receipt. If 30 days have gone by since
your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That
means your item must be unused and in the same condition that you received it. The item must
be in the original packaging and returned with any accessories, labels and “free gifts” or bonus
items.
To complete your refund or exchange, we require a receipt or proof of purchase. Please do not
send your purchase back to the manufacturer.
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory
quality, unfit for purpose or not as described, and get a full refund.

But this right is limited to 30 days from the date you took ownership of the goods (this could be
the date of purchase or the date the goods were delivered to you – whichever is later).

Dirt Works Bikes ltd
Company Number: 11207954
VAT Number: 289066166

After the initial 30 days, you can’t demand a full refund in the first instance, but you still have the
right to a repair or replacement
In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right
to cancel your order up to 14 days from the day you receive your goods if you are an online,
mail or telephone order customer. You then have a further 14 days from the date you notify the
retailer of your cancellation to return the goods.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection of your
refund.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within 14 calendar days. If you paid
for standard delivery of the goods, the cost of standard delivery will also be refunded.
There are certain situations where only partial refunds are granted (if applicable):
● Books or other paper products with obvious signs of use;
● Any item not in its original condition, which is damaged or missing parts for
reasons not due to our error; and
● Any item that is returned more than 30 days after delivery.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Faulty goods

Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory
quality, unfit for purpose or not as described, and get a full refund.

Dirt Works Bikes ltd
Company Number: 11207954
VAT Number: 289066166
But this right is limited to 30 days from the date you took ownership of the goods (this could be
the date of purchase or the date the goods were delivered to you – whichever is later).

Sale items

We do not offer refunds for sale items, unless they are faulty.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for
the same item, please send us an email at info@dirtworks.co.uk and post your item to: Dirt
Works Bikes, 193 West Malvern Road, Malvern, Worcs, WR144BB.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift
credit for the value of your return. Once the returned item is received, a gift certificate will be
mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and they will find out about
your return.
Shipping
To return your product, please mail your product to: Dirt Works Bikes, 193 West Malvern Road,
Malvern, Worcs, WR144BB. With your details and reason for returning.
You will be responsible for paying for your own shipping costs for returning your item, unless the
item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund. Depending on where you live, the time it may take
for your exchanged product to reach you, may vary. If you are shipping an item over £50, you
should consider using a trackable shipping service or purchasing shipping insurance as we
cannot guarantee that we will receive your returned item.
Right to cancel
In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right
to cancel your order up to 14 days from the day you receive your goods if you are an online,
mail or telephone order customer. You then have a further 14 days from the date you notify the
retailer of your cancellation to return the goods.The refund will include any standard delivery
charges paid. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel follow the steps below:

Dirt Works Bikes ltd
Company Number: 11207954
VAT Number: 289066166

● Email info@dirtworks.co.uk
● Post your item to: Dirt Works Bikes, 193 West Malvern Road, Malvern, Worcs,
WR144BB.

We will refund to you the price paid for the items and (unless you did not pay for delivery) the
delivery charges that you paid up to a maximum amount of the cost of our standard delivery
option. You will be refunded to your original method of payment within 14 calendar days of our
receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of
return from you. If we do not receive the cancelled items back, we may arrange to collect them
from you at your cost.

Governing Law

Our terms, their subject matter and their formation (and any non-contractual disputes or claims)
shall be governed by English law. You and we agree to the exclusive jurisdiction of the courts of
England.